For owners of AVS furnaces with ACE™ Controls, troubleshooting is no more than a phone call or email away. AVS is able to remotely connect to an ACE™ Control system through the internet to efficiently diagnose operational mishaps and, if necessary, to remotely correct programming issues.

AVS is also willing to assist owners of furnaces not equipped with ACE™ Controls. Troubleshooting such furnaces requires a site visit by an AVS Field Service Engineer, but AVS employs several engineers with experience with numerous control systems. Each AVS Field Service Engineer also has extensive experience with several types of thermocouples, pyrometers, controllers, vacuum instruments, transducers, power systems, encoders, flow controllers, hydraulics and more. Over many years, AVS has helped customers all over the world solve a variety of furnace issues.